Farosh takes strong measures and protocols to ensure that the buyers always receive what is being advertised on the website. However, if buyers find the order different than what they expected, they can request Farosh to return or refund the order under the terms and conditions of the 7-day policy plan.
Order Opening Video: It is a must to record an unboxing video upon the arrival of the product. If the product is scheduled for a return, the buyer must ensure that the product’s in an accurate condition
Electronic Products: Recording an unboxing video is a must as the non-branded electronic products come with a warranty only and such proof will help Farosh to confirm the eligibility for the return or refund of a product.
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Returns & Refunds Policy Per category |
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Category |
Returns & Exceptions |
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Computers & Gaming |
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Laptops, Desktop, Printers & Scanners, Gaming Console & Accessories |
Refund eligible within 7 days. |
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Refunds and returns are not eligible due to a change of mind. |
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If you receive a product in defected or damaged condition, an unboxing video should be provided to Farosh to ensure the product is eligible for a refund. Secondly, a refund will be issued only if the same product is not available from the same seller. |
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Computer Accessories |
Refund eligible within 7 days. |
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Refunds and returns are not eligible due to a change of mind. |
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For device-related issues after usage please contact the brand warranty provider directly (if applicable). |
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Phones & Tablets |
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Smart Phones, Feature Phones, Tablets, Earphones & Headsets |
Refund eligible within 7 days. |
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Refunds and returns are not eligible due to a change of mind. |
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f you receive a product in defected or damaged condition, an unboxing video should be provided to Farosh to ensure the product is eligible for a refund. Secondly, a refund will be issued only if the same product is not available from the same seller.
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For device-related issues after usage please contact the brand warranty provider directly (if applicable). |
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Mobile & Tablet Accessories |
Refund eligible within 7 days. |
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Refunds and returns are not eligible due to a change of mind. |
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For device-related issues after usage please contact the brand warranty provider directly (if applicable). |
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TVs, Audios & Cameras |
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LED , LCD & SMART TVs, AUDIO & VIDEO, Cameras |
Refund eligible within 7 days. |
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Refunds and returns are not eligible due to a change of mind. |
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If you receive a product in defected or damaged condition, an unboxing video should be provided to Farosh to ensure the product is eligible for a refund. Secondly, a refund will be issued only if the same product is not available from the same seller. |
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Accessories |
Refund eligible within 7 days. |
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Refunds and returns are not eligible due to a change of mind. |
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For device-related issues after usage please contact the brand warranty provider directly (if applicable). |
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Kitchen & Appliances |
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Small Appliances, Large Appliances, Kitchen Accessories |
Refund eligible within 7 days. |
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Refunds and returns are not eligible due to a change of mind. |
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If you receive a product in defected or damaged condition, an unboxing video should be provided to Farosh to ensure the product is eligible for a refund. Secondly, a refund will be issued only if the same product is not available from the same seller. |
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For device-related issues after usage please contact the brand warranty provider directly (if applicable). |
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Beauty & Health |
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Makeup, Skin Care, Hair Care, Fragrances, Health, Bath & Body |
Non-returnable |
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Women Fashion |
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Women's Clothing, Women's Sleepwear & Lingeries, Women's Shoes |
Refund eligible within 7 days. |
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Custom-made items, women's intimate apparel, and men's innerwear cannot be returned. |
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Women's Accessories |
Refund eligible within 7 days. |
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Refunds and returns are not eligible due to a change of mind. |
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If you receive a product in defected or damaged condition, an unboxing video should be provided to Farosh to ensure the product is eligible for a refund. Secondly, a refund will be issued only if the same product is not available from the same seller. |
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Men Fashion |
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Men's CLOTHING, Men's Sleepwear & Innerwear, Men's Shoes |
Refund eligible within 7 days. |
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Custom-made items, women's intimate apparel, and men's innerwear cannot be returned. |
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Men's Accessories |
Refund eligible within 7 days. |
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Refunds and returns are not eligible due to a change of mind. |
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If you receive a product in defected or damaged condition, an unboxing video should be provided to Farosh to ensure the product is eligible for a refund. Secondly, a refund will be issued only if the same product is not available from the same seller. |
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Toys & Kids |
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Boy Fashion, Girl Fashion |
Refund eligible within 7 days. |
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TOYS & Games, Kids Accessories |
Refund eligible within 7 days. |
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Refunds and returns are not eligible due to a change of mind. |
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Toy vehicles are not eligible for a refund |
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Home & Living |
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Bedding, Bath, Home Décor |
Refund eligible within 7 days. |
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Custom-made items can't be returned. |
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Furniture, Light |
Refund eligible within 7 days. |
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Refunds and returns are not eligible due to a change of mind. |
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If you receive a product in defected or damaged condition, an unboxing video should be provided to Farosh to ensure the product is eligible for a refund. Secondly, a refund will be issued only if the same product is not available from the same seller. |
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Refund eligible within 7 days. |
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Refunds and returns are not eligible due to a change of mind. |
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Sports & Fitness |
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Cricket, Football, Hockey, Indoor Sports |
Refund eligible within 7 days. |
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Refunds and returns are not eligible due to a change of mind. |
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Exercise & Fitness, Sports Accessories |
Refund eligible within 7 days. |
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Refunds and returns are not eligible due to a change of mind. |
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If you receive a product in defected or damaged condition, an unboxing video should be provided to Farosh to ensure the product is eligible for a refund. Secondly, a refund will be issued only if the same product is not available from the same seller. |
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For device-related issues after usage please contact the brand warranty provider directly (if applicable). |
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Automobiles & Toolkits |
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Bike, Car, Tools & Hardware |
Refund eligible within 7 days. |
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Refunds and returns are not eligible due to a change of mind. |
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School & Stationery |
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Books & Magazine, Stationary, School Uniform, School Supplies |
Refund eligible within 7 days. |
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Refunds and returns are not eligible due to a change of mind. |
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Issuance of Refunds |
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If your product is eligible for a refund, our support team will approve your complaint and provide you with a return booking. Your responsibility is to return the parcel as received by following our support team guidelines. Our accounts team will refund your payment within 7 days. |
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| Farosh will refund only in the buyer's farosh wallet. Buyers can use this amount in new orders. |
