At Farosh, we are committed to ensuring a seamless and transparent shopping experience for our customers. To address concerns regarding incomplete, damaged, or incorrect orders, we have implemented the following Order Opening Policy:

Parcel Inspection at Delivery:

While Farosh does not offer doorstep parcel opening, we highly recommend that buyers carefully inspect the package for any visible signs of damage or tampering upon delivery. If the package appears compromised, buyers may refuse to accept the delivery and notify Farosh immediately.

Video Unboxing for Complaints:

To facilitate the resolution of any issues, buyers are encouraged to record a detailed video while unboxing their parcel. The video should clearly show:

• - The unopened package with visible shipping labels.
• - The unboxing process from start to finish.
• - The condition and contents of the items inside.

This video will serve as essential evidence if the buyer receives incomplete, damaged, or incorrect items.

Complaint Submission:

If an issue is identified, buyers must submit their complaint along with the unboxing video to Farosh’s customer support within 7 days of delivery. Complaints without supporting video evidence may not be processed.

Verification and Resolution:

Farosh will carefully review the submitted video and other relevant details to verify the complaint. Once verified, we will initiate the return and refund process in accordance with our Return and Refund Policy.